I'll be honest, I'm not signing up for an account to look at this. The marketing site has zero screenshots. The help center you link has...20 articles total? Few enough that it seems like all of them are listed on the main page. That's not reassuring.
The plans are based on the number of "products" but this is never defined. This isn't defined in your help center. In fact, the help center returns every article for every search, just changing the ranking.
I already pay for a help center. My tools work with my help center. I've got links to my help center. You're asking me to throw out everything to start fresh on a platform with almost no information. Honestly, this is the wrong play. Don't build your own, update your users' existing sites. I'd gladly sign up for a trial of a service to manage my help site for me. But I'm not getting a new one without a lot more confidence that it's worth it.
I hadn’t considered that someone would want to see screenshots of the application on the landing page since they can just log in and interact with it themselves. But clearly, this was a gap.
> I've got links to my help center. You're asking me to throw out everything to start fresh on a platform with almost no information.
It is possible to automatically import a help center from Zendesk or Mintlify. Content is re-hosted and links are rewritten so everything links internally the way it does on your existing help center. As you’ve pointed out, this should be communicated more clearly.
> Don't build your own, update your users' existing sites.
I had considered this initially but it didn’t fit my initial use case at the time. But I think it’s worth me reviewing this because I can see how this would be less friction when getting started, and also less perceived risk when choosing whether or not to adopt a new tool.
I'll be honest, I'm not signing up for an account to look at this. The marketing site has zero screenshots. The help center you link has...20 articles total? Few enough that it seems like all of them are listed on the main page. That's not reassuring.
The plans are based on the number of "products" but this is never defined. This isn't defined in your help center. In fact, the help center returns every article for every search, just changing the ranking.
I already pay for a help center. My tools work with my help center. I've got links to my help center. You're asking me to throw out everything to start fresh on a platform with almost no information. Honestly, this is the wrong play. Don't build your own, update your users' existing sites. I'd gladly sign up for a trial of a service to manage my help site for me. But I'm not getting a new one without a lot more confidence that it's worth it.
Thanks for the feedback.
I hadn’t considered that someone would want to see screenshots of the application on the landing page since they can just log in and interact with it themselves. But clearly, this was a gap.
> I've got links to my help center. You're asking me to throw out everything to start fresh on a platform with almost no information.
It is possible to automatically import a help center from Zendesk or Mintlify. Content is re-hosted and links are rewritten so everything links internally the way it does on your existing help center. As you’ve pointed out, this should be communicated more clearly.
> Don't build your own, update your users' existing sites.
I had considered this initially but it didn’t fit my initial use case at the time. But I think it’s worth me reviewing this because I can see how this would be less friction when getting started, and also less perceived risk when choosing whether or not to adopt a new tool.
Again, genuinely appreciate the feedback :)
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